TECH SUPPORTS

Technical Support

You need answers right now? We are here to help. We have made it easy to find information for your monitors. We have made it easier to contact us for more help when needed. Please contact our knowledgeable on-site Technical Support Team by telephone at +82-70-4370-4459. You can report a problem by clicking here or contacting us at support@vurex.net.

Warranty Information

Manufacturer warranty apply to products two years from the original date of purchase with the serial identification.
This warranty only flows to the original purchaser or first end-user purchaser. Our warranty covers manufacturer's defect but does not cover any damages cosmetic (dent, crack, scratch, etc.) or otherwise resulting from abuse, misuse, negligence, or tampering. The warranty does not cover products that are used with inappropriate applications or operations.

Return Policy

To obtain the warranty service, the product must received RMA# from customer support, returned and approved by VuREX. Pictures of the damaged product are required for approval. Once the return has been approved by the service technician,
the damaged product can be returned to the service facility via prepaid freight in an original or equivalent protected package.
Full shipping insurance on all products are requested.

RMA Request

To request a RMA (Return Merchandise Authorization), Please fill out the online RMA form below with all the required fields.


General Information

RMA#	RMA Dept use only	* Date
Account#		* Company Name
*Phone		Fax
*Address
*Contact Name		*Email

Merchant Information

*Model#	Serial#	Problem	Purchase Date

NOTE: VuREX RMA ONLY authorizes the return for repair and replacement under manufacturer warranty.
RMA Dept. has the right to refuse any service on non-warranty VuREX monitors.